@article{Izotova2025measuring,
author={Izotova, A.G. and Afanas'ev, D.V. and Bikmulina, T.N.},
title={Measuring service quality in the ESO: analysis of approaches and adaptation of metrics for the oil and gas sector},
journal={JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT},
publisher={ITBO University},
year={2025},
pages={178-183},
volume={0},
issue={6},
}