%0 Journal Article
%T Measuring service quality in the ESO: analysis of approaches and adaptation of metrics for the oil and gas sector
%A Izotova, A.G.
%A Afanas'ev, D.V.
%A Bikmulina, T.N.
%K single service centre (SSC), service quality, satisfaction of internal clients, service metrics, oil and gas industry, KPI, process management, digitalisation
%J JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT
%D 2025
%N 0
%P 5
%I ITBO University