TY  JOUR
TI  Measuring service quality in the ESO: analysis of approaches and adaptation of metrics for the oil and gas sector
KW  single service centre (SSC)
KW  service quality
KW  satisfaction of internal clients
KW  service metrics
KW  oil and gas industry
KW  KPI
KW  process management
KW  digitalisation
JO  JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT
AU  Izotova, A.G.
AU  Afanas'ev, D.V.
AU  Bikmulina, T.N.
PY  2025
IS  0
PB  ITBO University