%0 Journal Article %T The introduction of CRM technologies to improve the efficiency of the air transport enterprise %A Sushko, O.P. %A Yurchenko, M.V. %K problems of business processes of customer interaction, optimization of business processes of customer interaction, CRM system, the concept of customer-oriented marketing %J JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT %D 2025 %N 0 %P 7 %I ITBO University