%0 Journal Article %T Features of process management in trade and service companies %A Semenova, L.V. %A Mal'sagova, H.S. %A Gulmagomedova, G.A. %K process management, trade, service sector, business processes, optimization, customer experience %J JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT %D 2026 %N 0 %P 8 %I ITBO University