00619naa#a2200169#i#450# EN\\bibl\122010 20260730111220.4 2782-4586 20260731b2026####ek#y0engy0150####ca RU Increasing the productivity of network interaction in the ecosystem based on the analysis and processing of customer requests for technical support using artificial intelligence Journal article Moscow ITBO University 2026 3 с. Journal article local Simagina Svetlana Germanovna Shishkin Aleksandr Alekseevich jomeam.ru