JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT JOURNAL OF MONETARY ECONOMICS AND MANAGEMENT 2782-4586 2949-1851 99356 10.26118/2782-4586.2025.90.55.030 Научные статьи SCIENTIFIC ARTICLES Научные статьи Current analysis methods in IT incident management Актуальные методы анализа в управлении IT-инцидентами Панюкова Екатерина Владимировна Panyukova Ekaterina Vladimirovna

кандидат педагогических наук;

candidate of pedagogical sciences;

 Самарский государственный технический университет Samara State Technical University 3 185 189 https://jomeam.ru/en/nauka/article/99356/view

Данная статья посвящена анализу современных подходов и методов, используемых для анализа и управления инцидентами в сфере информационных технологий. Автор анализирует принципы и условия использования методов анализа инцидентов, применительно к IT системам. Особое внимание уделяется применению методов анализа данных, машинного обучения в управлении инцидентами (ITSM). В статье также обсуждаются проблемы, связанные с увеличением сложности IT-инфраструктур и необходимостью оперативного реагирования на инциденты. Предложены рекомендации по внедрению эффективных практик и инструментов для повышения устойчивости IT-систем и минимизации последствий сбоев. Работа будет полезна специалистам в области IT-безопасности, управления инфраструктурой и аналитикам данных.

This article is devoted to the analysis of modern approaches and methods used for incident analysis and management in the field of information technology. The author analyzes the principles and conditions of using incident analysis methods in relation to IT systems. Special attention is paid to the application of data analysis methods and machine learning in incident management (ITSM). The article also discusses the problems associated with the increasing complexity of the IT infrastructure and the need for rapid response to incidents. Recommendations on the implementation of effective practices and tools to increase the stability of IT systems and minimize the consequences of failures are proposed. The work will be useful for IT security specialists, infrastructure management and data analysts.

 ITIL информационные технологии инцидент методы анализа инцидентов управление IT инцидентами классификация инцидентов ITIL information technology incident incident analysis methods IT incident management incident classification

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