graduate student
The article substantiates the need to form a unified system of key performance indicators for multimodal enterprises as an integrated information and economic management mechanism. It is shown that traditional metrics focused on individual modes of transport or functions do not reflect the synergy of multimodal transportation and make it difficult to conduct end-to-end strategic planning. The conceptual model includes four levels: strategic (goal decomposition with adaptation of the balanced scorecard logic), operational (KPI portfolio for financial, customer, process, and innovation-human resources perspectives, including specialized metrics for transshipment and synchronization of modes of transport), information (integration of TMS, WMS, ERP, CRM, BI, telematics, and EDI on a single data platform), and analytical (monitoring, visualization, forecasting, and regular KPI review). It has been concluded that the implementation of the proposed approach increases the transparency, manageability, and efficiency of the MTP, reduces total logistics costs, and improves delivery reliability.
multi-transport enterprises; multimodal transportation; key performance indicators; balanced scorecard; information and economic mechanism
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