employee
Moscow, Moscow, Russian Federation
student
UDC 004
In the era of digitalization, messengers are becoming a key channel for the dissemination of news, educational and work content. However, the internal logic of their construction and functioning - chat, informal, high-speed - affects the perception and interpretation of information by users. This study examines the use of messengers as a communication tool in making managerial decisions. The purpose of the study is to evaluate the management decision-making process when using the messenger. An analytical study was conducted – the basic concepts of business communication were considered and scientific research conducted within the framework of the designated topic was analyzed. To confirm the conclusions of the analytical study, the authors conducted their own experimental study, which is aimed at studying the features of communication in messengers and the impact of such communications on the perception of the informational and emotional content of messages. Senior students studying in the management field of training, as well as young specialists from various departments of airlines, took part in the experiment. The analysis of the experimental results allowed us to draw conclusions about reducing the time needed to develop a management solution and reducing the likelihood of conflict during the communication process using the messenger
digitalization, messenger, online interaction, business communication, management decision, experiment
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